sd99 Privacy Policy
Your privacy matters to us. This policy explains clearly what personal data sd99 collects, why we collect it, how we use it, and the rights you have over your own information.
Introduction
sd99 (the "Operator", "we", "us", or "our") is committed to protecting the privacy and personal data of every individual who uses the sd99 Platform. This Privacy Policy (the "Policy") describes how we collect, use, disclose, store, and safeguard information that identifies or can reasonably be used to identify you ("personal data") when you access or use our website, mobile services, and any other features offered under the sd99 brand.
By accessing or using the sd99 Platform, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Policy. If you do not agree with any aspect of this Policy, you should cease using the Platform immediately. This Policy should be read together with our Terms and Conditions, which also govern your use of the Platform.
Personal Data We Collect
We collect personal data in several ways: directly from you when you register or use the Platform, automatically when you interact with our services, and occasionally from trusted third-party sources such as payment providers and identity verification agencies. The categories of data we collect, together with examples and our purpose for collecting each, are set out below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID, passport number | Account creation, age verification, KYC compliance |
| Contact Data | Mobile number, email address, postal address | Account management, transaction alerts, customer support |
| Financial Data | bKash / Nagad / Rocket account numbers, bank account details, transaction history | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session logs | Platform security, fraud detection, service optimisation |
| Behavioural Data | Games played, bets placed, session duration, responsible gaming interactions | Personalisation, responsible gaming monitoring, bonus eligibility |
How We Use Your Personal Data
We use the personal data we collect only for specific, legitimate purposes that are proportionate to the data involved. The primary uses of your personal data are set out below.
- To create and manage your sd99 account, including identity verification and age checks in line with our 21+ policy.
- To process financial transactions — deposits via bKash, Nagad, Rocket, Upay, and supported banks, and withdrawals back to the same payment method.
- To deliver customer support, respond to queries, process complaints, and communicate account-related updates.
- To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, know-your-customer (KYC) duties, and reporting obligations under applicable law.
- To monitor Platform usage for the purpose of detecting and preventing fraud, cheating, account takeover, and other prohibited conduct described in our Terms and Conditions.
- To support responsible gaming obligations, including monitoring for signs of problem gambling, processing self-exclusion requests, and applying deposit or session limits.
- To improve Platform performance, personalise the user experience, and where you have given consent, to send you relevant promotional communications about sd99 products and services.
Legal Basis for Processing
We process your personal data only where we have a valid legal basis to do so. The legal bases on which we rely are as follows.
- Contract performance: processing necessary to provide the services you have requested, including account management, transaction processing, and customer support.
- Legal obligation: processing required to comply with applicable laws and regulations, including AML, KYC, tax reporting, and law enforcement requests.
- Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and general service improvement, where these interests are not overridden by your rights.
- Consent: where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing communications. You may withdraw consent at any time by contacting customer support.
Sharing Your Personal Data
sd99 does not sell or rent your personal data to third parties. We may, however, share your personal data with the following categories of third parties in the circumstances described below.
- Payment service providers (including bKash, Nagad, Rocket, and Upay) — to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
- Identity verification and KYC service providers — to confirm your identity, age, and address as required by our responsible gaming and AML obligations.
- Game technology and platform providers — who supply the underlying gaming software and infrastructure. These providers access only the data necessary to deliver the relevant service and are contractually required to keep it confidential.
- Regulatory and law enforcement authorities — where we are required by law, court order, or regulatory direction to disclose personal data. We will notify you of any such disclosure to the extent permitted by law.
Where we share data with third -party processors, we require them to implement appropriate technical and organisational security measures, to process data only on our documented instructions, and to delete or return all personal data at the end of the engagement.
Cookies and Tracking Technologies
sd99 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. We use the following types of cookies.
- Strictly necessary cookies: required for the Platform to function, including session management, login state, and security tokens. These cannot be disabled without breaking core Platform functionality.
- Performance and analytics cookies: collect aggregated, anonymised data about how Players use the Platform, such as pages visited and session duration, to help us identify improvements.
- Functionality cookies: remember your preferences such as language settings, display preferences, and previously selected options to provide a more personalised experience.
- Targeting and marketing cookies: where you have given consent, used to deliver relevant promotional content. These may be placed by trusted advertising partners operating on our behalf.
You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit the functionality of the Platform or prevent you from accessing certain features.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any applicable legal, regulatory, tax, or accounting requirements. The retention period varies depending on the category of data and the purpose for which it is held.
Account data is generally retained for the duration of your active account relationship with sd99 and for a period of at least five years following account closure, in order to meet AML and regulatory record-keeping requirements. Financial transaction records may be retained for longer periods where required by applicable law.
When your personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you. If complete deletion is not immediately possible (for example, because data is stored in backup archives), we will isolate it from further processing until deletion is possible.
Data Security
sd99 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include 256-bit SSL encryption for all data transmitted between your device and the Platform, secure server infrastructure, access controls limiting data access to authorised personnel only, and regular security audits.
No method of electronic transmission or storage is completely secure. While we work diligently to protect your personal data, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay in accordance with our legal obligations.
Your Data Protection Rights
Subject to applicable law and certain conditions, you have the following rights in relation to your personal data held by sd99. To exercise any of these rights, please contact our customer support team. We will respond to all verified requests within a reasonable timeframe.
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data where it is no longer necessary.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Right to Portability
Receive your data in a structured, machine-readable format where applicable.
Right to Withdraw Consent
Withdraw consent for processing at any time without affecting prior lawful processing.
Please note that exercising certain rights may affect your ability to use some or all features of the Platform. For example, requesting erasure of your account data will result in the closure of your sd99 account. We will always inform you of any such consequences before processing your request.
Children's Privacy
The sd99 Platform is strictly for adults aged 21 and above. We do not knowingly collect, use, or retain personal data from any individual under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.
Third-Party Links and Services
The sd99 Platform may contain references to or integrations with third-party payment providers, game studios, and technology partners. These third parties operate under their own privacy policies, which are independent of this Policy. sd99 is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform.
Updates to This Privacy Policy
sd99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the revised Policy on the Platform with a new "Last Updated" date and, where appropriate, notify registered Players by email or in-platform notification.
Your continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We recommend that you review this Policy periodically to remain informed about how we are protecting your personal data.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way sd99 handles your personal data, please contact our Data Protection team. All privacy-related requests will be acknowledged within 3 business days and fully resolved within a reasonable timeframe.
Email: [email protected]
How sd99 Protects Your Privacy
These six commitments summarise how sd99 safeguards the personal data of every Player on the Platform.
256-bit SSL Encryption
All data transmitted between your device and sd99 is protected by industry-standard SSL encryption.
No Data Selling
We never sell, rent, or trade your personal data to third parties for marketing or commercial purposes.
Mobile Payment Security
Transactions via bKash, Nagad, and Rocket are processed through secure, verified payment gateways with fraud monitoring.
Legal Compliance
We process data only where we have a valid legal basis — contract, legal obligation, legitimate interest, or consent.
Cookie Control
You can manage your cookie preferences through your browser at any time. Only strictly necessary cookies are enabled by default.
Responsive Support
Privacy-related requests are acknowledged within 3 business days and handled with full confidentiality by our dedicated team.
Your Data, Your Rights
Have a privacy question or want to explore sd99? Our support team is here 24/7. You can also review our Terms and Conditions or visit the FAQ for quick answers.
Explore sd99 Casino Terms & Conditions View FAQ